UK customers: We want you to be happy with your purchase. If something isn’t right, we’re here to help.

Change-of-Mind Returns

If you change your mind about your order, you may return it within 14 days of receiving it.

To qualify for a return:

• Items must be unused, unworn, and in their original packaging
  
• Items must be returned within 14 days of notifying us
  
• You are responsible for the return postage cost
  

Once we receive and inspect the item, we will issue a refund to your original payment method.

Non-Returnable Items

We are unable to accept returns for:

• Items not returned in their original, unused condition
  
• Items returned outside the stated timeframes
  
• Items showing signs of wear, washing, use, or alteration

International customers (US, Australia, Canada): We do not accept change of mind returns or exchanges. See policy below on products that arrive damaged or incorrect.

Return shipping costs are the buyer’s responsibility, unless the product arrives damaged or defective (see below policy)

If you receive a damaged, defective, or incorrect item, please notify us within 7 days of delivery so we can resolve the issue promptly.

Damaged or Defective Products

If your order arrives damaged or defective, please contact us with the following:

• Clear photos or videos of the product showing the issue
  
• A brief description of the problem
• Any relevant order details (order number, customer complaint, etc.)
  

Once received, our team will review the case and offer one of the following solutions, depending on the situation:

• A replacement at no additional cost
• A partial refund
• A full refund
  

Incorrect Products

In the rare event that you receive an item that differs from your order (such as incorrect size, model, color, or specification), please provide the following within 7 days:

• Clear photos or videos of the product
• A photo of the shipping label
  

After verification, we will arrange for a free replacement or issue a refund, according to your preference.

Important Notes:

• Claims submitted after 7 days from delivery may not be eligible for refund or replacement.
• All refunds will be processed back to your original payment method.

Refunds are processed within 5–7 business days after we receive and inspect the returned item.

We offer a 30-day money-back guarantee for products that are defective, faulty or damaged when delivered. To make a claim, you must contact our customer service team within 30 calendar days of the date on which the product was delivered and provide your order details, a description of the issue and any photographs, videos or other information we reasonably request.

All claims are subject to assessment and verification by us. We reserve the right to inspect the product and to determine, acting reasonably and based on the available evidence, whether the product was defective, faulty or damaged at the time of delivery and whether the claim meets the conditions of this guarantee. We may require the product to be returned before approving a refund.

This guarantee does not apply where the issue was caused after delivery, including through accidental damage, misuse, neglect, improper storage or installation, failure to follow supplied instructions, normal wear and tear, unauthorised modification or repair, or use of the product for a purpose for which it was not designed.

Where we approve a claim under this guarantee, we may, where permitted by applicable law, provide a refund, replacement or repair. Where a refund is approved, it will ordinarily be issued to the original payment method and will cover the amount required under applicable law. We may decline claims that are submitted outside the 30-day period, are unsupported by reasonably requested evidence, concern damage arising after delivery, or otherwise fail to meet these conditions.

Our assessment of eligibility under this voluntary guarantee will be final, except where applicable law gives you rights or remedies that cannot legally be excluded, restricted or modified. This guarantee is provided in addition to, and does not affect, any mandatory consumer rights you may have under local law.