Shipping Information

How long does shipping take?

We offer fully tracked shipping worldwide to most locations. Current estimates for country specific routes listed below:

  • UK: 5-7 business days
  • Europe: 6-8 business days
  • US/Canada: 7-9 business days
  • Australia/NZ: 7-9 business days

You will receive your tracking details once the item has been dispatched. 

Orders begin processing from the next business day after your order is placed and are typically processed within 1–3 business days before shipment. Orders are not processed on weekends.

Estimated shipping times begin from the day your order is dispatched.

Delivery times may vary due to customs clearance, courier delays, or other circumstances outside of our control.

How much does shipping cost?

Shipping costs are shown on checkout & is location specific.

Deliveries to PO boxes are subject to a shipping surcharge and do not qualify for free delivery, including free-delivery promotions or offers.

What if my package is delayed?

If your order doesn’t arrive within the estimated timeframe, please contact our support team for assistance.

What countries do you ship to?

We ship internationaly, but mainly to the UK (including England, Scotland, Wales, and Northern Ireland) as well as Europe, US, Canada, Australia & New Zealand.

What if my package gets lost?

In the rare event that your package appears to have been lost in transit, please contact our Customer Services Team as soon as possible so we can investigate the shipment with the courier and determine the appropriate resolution.

If your tracking shows the package as delivered but you have not received it, you must notify us within 7 calendar days of the courier’s recorded delivery date. This timeframe is important because courier delivery records, GPS information, photographs and other Proof of Delivery information can become more difficult to investigate as time passes.

Customers are responsible for monitoring the tracking information provided with their order and notifying us promptly of any delivery concerns.

For claims reported within the required timeframe, we will review the available tracking and Proof of Delivery information and, where appropriate, raise an investigation with the courier. Depending on the outcome and circumstances, we may offer a replacement or refund.

Claims first reported more than 7 calendar days after a parcel has been marked as delivered may not be eligible for a replacement or refund, as we may no longer be able to raise or substantiate a claim with the courier.

This policy does not affect any statutory rights you may have under applicable consumer law

Can I cancel my order?

Orders can be canceled within 24 hours of purchase, provided the order has not already been shipped. Once an order has been shipped, it cannot be canceled and must be returned to us in its original condition before a refund can be issued.

UK returns: Start your request through our UK returns portal. Sign in with the email used for your order and wait for approval before posting your items. See our Return Policy for eligibility. For damaged, faulty or incorrect items, contact our team.

Can I change my delivery address after ordering?

Address changes are only possible if your order has not yet been dispatched. Once an order has been packed, handed over to the courier or has otherwise entered the shipping network, we cannot guarantee that the delivery address can be changed.

If you notice an error in your delivery address, please contact us as soon as possible. We will always do our best to update the details before dispatch.

If the order has already shipped, we may be able to request an address amendment or redirection from the courier, but this is subject to the courier’s capabilities and cannot be guaranteed.

Please Read:

Customer Delivery Responsibility & International Fulfillment Terms

When placing an order, you are responsible for ensuring that all delivery information provided at checkout, including the recipient's name, address, email address, and telephone number, is accurate, complete, and current.

We will dispatch your order to the address provided at checkout. Orders may be fulfilled and shipped from international fulfilment facilities, including facilities located outside the customer's country of residence, depending on product availability and logistics requirements.

Once an order has been dispatched, the customer assumes responsibility for accepting delivery at the delivery address provided. Customers are responsible for monitoring tracking updates supplied by the carrier and making reasonable efforts to receive the shipment.

Estimated delivery dates are provided in good faith and are estimates only. Delays caused by customs processing, weather events, carrier disruptions, peak seasonal demand, transportation issues, or other circumstances outside our reasonable control shall not constitute a failure to deliver or grounds for a charge back where the shipment remains in transit within a reasonable delivery period.

Where tracking confirms that a shipment is in transit, available for collection, delivery has been attempted, delivery has been refused, or the carrier has otherwise fulfilled its delivery obligations, the order shall not be considered "not received" solely because the customer chose not to accept delivery or failed to make arrangements to receive the shipment.

If a customer wishes to cancel an order after dispatch, they must contact us directly. Refusing delivery, failing to collect a parcel, or instructing a carrier to return a shipment does not automatically create an entitlement to a refund.

If a shipment is marked by the carrier as refused, unclaimed, abandoned, undeliverable, return to sender, or otherwise not accepted by the recipient, the customer acknowledges that international return shipments are not always possible. Such shipments may be destroyed, abandoned, auctioned, recycled, or otherwise disposed of by the carrier or local logistics provider and may never be returned to our fulfilment facility.

Refunds for refused, abandoned, or unclaimed shipments will only be considered where the shipment is successfully returned to our fulfilment facility and received in resalable condition, subject to any applicable shipping, handling, return freight, customs, duties, processing fees, or other costs incurred by us, except where prohibited by applicable law.

If a shipment is not returned to our facility and carrier records show that delivery was attempted, refused, abandoned, disposed of, returned locally, or otherwise rendered undeliverable due to customer action or inaction, the order shall be deemed fulfilled for the purposes of our delivery obligations and payment authorization, subject to applicable consumer protection laws.

Nothing in this policy limits or excludes any mandatory statutory rights that may apply under the consumer protection laws of the customer's country or region. Where local law grants rights that cannot legally be excluded or restricted, those rights shall prevail.

Contact Us

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Need a helping hand?

Email us at: info@mylittleessentials.com

Our friendly customer support team is here Monday to Friday, 9am–5pm 🤍

We’ll get back to you as soon as we can.

Company details
Registered office: My Little Essentials Ltd, C/O Your Ecommerce Accountant, 3 Station Road, Stansted Mountfitchet, Essex, CM24 8BE, United Kingdom