Shipping Information

How long does shipping take?

We offer fully tracked shipping worldwide. Current estimates for country specific routes listed below:

  • UK: 4-6 business days
  • US/Canada: 7-9 business days
  • Australia: 7-9 business days

You will receive your tracking details once the item has been dispatched. 

Estimated shipping time begins from the day your order is dispatched. Orders are typically processed within 1–3 business days before shipment.

Delivery times may vary due to customs or courier delays.

How much does shipping cost?

Shipping is free and fully tracked.

What if my package is delayed?

If your order doesn’t arrive within the estimated timeframe, please contact our support team for assistance.

What countries do you ship to?

We ship across the UK, including England, Scotland, Wales, and Northern Ireland, as well as Europe, US, Canada & Australia.

What if my package gets lost?

In the rare event of a lost package, contact us for a replacement or refund.

Can I cancel my order?

Orders can be canceled within 24 hours of purchase. After this period, cancellation may not be possible if the order has already shipped. Once an order has shipped, it must be returned to us in its original condition before a refund can be issued.

Can I change my delivery address after ordering?

Address changes are only possible within 24 hours of placing your order. After that, changes may not be guaranteed.

Please Read:

Customer Delivery Responsibility & International Fulfillment Terms

When placing an order, you are responsible for ensuring that all delivery details provided, including recipient name, address, and contact information, are accurate, complete, and up to date.

We will ship orders to the address supplied at checkout. Orders are fulfilled and dispatched from our international fulfillment facilities, including facilities located in China, depending on product availability and logistics arrangements.

If an order is delayed, returned, misdelivered, refused, or lost due to an incorrect, incomplete, or outdated address provided by the customer, this will be considered a customer-caused delivery issue. In such circumstances, we are not responsible for replacement, refund, or compensation, except where required by applicable consumer protection laws.

If a shipment is marked by the carrier as “Return to Sender,” refused, undeliverable, or otherwise not accepted at the delivery address, please note that international return shipments to our overseas fulfillment facilities are not always feasible. In many cases, such parcels are processed and disposed of locally by the carrier or local logistics partner and are not returned to our warehouse. Once a shipment has been marked accordingly and processed locally, it is considered fulfilled and cannot be recovered or re-shipped.

If a shipment is returned due to an incorrect or incomplete address and is successfully received back at our fulfillment facility, the customer may be required to pay additional shipping and handling fees before the order can be re-sent.

Orders that are not returned to our facility and are marked by the carrier as delivered, refused, abandoned, or disposed of will be considered delivered for the purposes of fulfilling our delivery obligations and payment authorization, subject to applicable law.

Nothing in this policy is intended to limit or exclude any statutory rights that may apply under the consumer protection laws of your country or region. Where local law provides mandatory rights or remedies, those rights will prevail.