Newborn Bear Beanie

Shipping Information

• How long does shipping take?
  You will receive your tracking details once the item has been dispatched. Estimated shipping time begins from the day your order is dispatched. Delivery times may vary due to customs or courier delays.

• How can I track my order?
  Once your order is shipped, you’ll receive a tracking number to monitor its progress. You can also use the tracking facility on our website.
  

• What if my package is delayed?
  If your order doesn’t arrive within the estimated timeframe, please contact our support team for assistance.
  

• What countries do you ship to?
  We ship across the UK, including England, Scotland, Wales, and Northern Ireland, as well as US, Canada & Australia.
  

• What if my package gets lost?
  In the rare event of a lost package, contact us for a replacement or refund.
  

• Can I cancel my order?
  Orders can be canceled within 24 hours of purchase. After this period, cancellation may not be possible if the order has already shipped.
  

• Can I change my delivery address after ordering?
  Address changes are only possible within 24 hours of placing your order. After that, changes may not be guaranteed.
  

Exchanges & Returns:

• Can I return or exchange a product?
  Yes, we accept returns within 30 days of delivery if the product is unused and in its original condition.

• Who covers return shipping costs?
  Return shipping costs are the buyer’s responsibility unless the product arrives damaged or defective.
  

• What if my product arrives damaged or incorrect?
  Please contact us immediately with photos of the issue. We’ll offer a replacement or full refund.
  

• What is your refund process?
  Refunds are processed within 5–7 business days after we receive and inspect the returned item

Keep it fresh! Place in the washer with mild detergent and cold water. Tumble dry on low or air dry, and it’ll stay just as soft wash after wash.